Shipping

Delivery and Returns

We hope you love shopping with us. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Postage

Postage Options
Merchandise total *STANDARD
3—10 day shipping **
EXPRESS
2—7 day shipping **
SIGNATURE ON DELIVERY
2—10 day shipping **
Up to $100 FREE $5 $5
Over $100.00 N/A FREE $5

*cart total at checkout
**after processing if ordered by 12:00 noon Aust CST
Delivery times may vary especially during peak periods. See the delivery section for further information
Every delivery option can be tracked via Australia Post. Signature on Delivery requires a signature upon delivery (surprise,surprise).

DELIVERY TIME

Most products on our website are in stock and ready to be shipped within one business day of an order being placed (depending on what time of day the order is made). There are however, some circumstances where we may need to request an item from one of our distributors. If this is the case, rest assured that your product will still arrive within the estimated delivery time as stated on your shipping details. Customers will be notified if a delay is expected to impact on the shipping time.

Please note that delays do occur and these are mainly due to circumstances beyond our control e.g. delayed deliveries from suppliers or items just arrived in our warehouse. All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.

DELIVERY RESTRICTIONS

Reshipping

If your order is returned to us by the delivery company due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, depending on the delivery option selected we may not be able to change the delivery address until the order has been returned.

TRACK DELIVERY

PROBLEMS WITH YOUR DELIVERY? In the event that Australia Post fails to deliver your order due to invalid address information, they will return the order back to Simply Vibrators. Simply Vibrators will do their best to ensure the information you have input is accurate. We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the couriers when delivering e.g. company name, level, suite etc. If your order has not yet been shipped you will need to send Simply Vibrators an email advising the error and requesting a change in details. If your order has a status of "shipped" we will not be able to guarantee any change in shipping details. See Order Support for further details. Unfortunately, you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.

PROBLEMS WITH YOUR DELIVERY

In the event that Australia Post fails to deliver your order due to invalid address information, they will return the order back to Simply Vibrators.

Simply Vibrators will do their best to ensure the information you have input is accurate. We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the couriers when delivering e.g. company name, level, suite etc. If your order has not yet been shipped you will need to send Simply Vibrators an email advising the error and requesting a change in details. If your order has a status of "shipped" we will not be able to guarantee any change in shipping details. See Order Support for further details.

Unfortunately, you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.

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